FREQUENTLY ASKED QUESTIONS

What is Arganza VIP club?

Arganza VIP Club is an exclusive subscription membership for our professional hair care system. Members receive monthly auto-delivery, discounted pricing, frees shipping, gifts, special offers, preferred access to new releases, exclusive products, free samples, and travel-friendly testers.

Why should I become a member of VIP Club?

Subscribers to our VIP club receive up to 30% off the regular price, free shipping, monthly auto delivery, special offers and gifts. With our regular deliveries, this also saves you time on top of money and with our commitment to provide top quality and safe products.

How long will it take before I see results?

Because your hair and scalp needs time to get the full impact of Arganza professional hair care system, we recommend using all Arganza products for a full 6-8 weeks before seeing results. To get the best results we you should use in combination only the Arganza the products as directed on the labels.

Is there a membership fee to join VIP Arganza Club?

General subscription to our newsletter in our website is completely free! However, subscription to any of our VIP club treatment plans/packages costs a monthly fee according to the specific subscription plan you select.

How can I cancel my membership?

You may cancel Membership at any time. There is absolutely no cancellation fee. If you would like to change the product you receive, or modify how often you receive your shipments, or still wish to cancel, login to your account or simply send an email to or support team:support@arganzapro.com.

How do I change my billing information?

Go to your Account Details page and click the edit link in the Billing Profile section.

How do I change the email address associated with my Arganza Club account?

Log in to your Account and there you can edit in the email/password section. You can always send  your request to our support email or by contact page in our website.

What if I want to switch package?

Switching is easy. Contact Customer Service and we’ll be happy to modify your account any way you’d like. You can always send  your request to our support email or by contact page in our website.

Can I change the shipping address?

Yes, log in your Account Details page, select edit in the Shipping Information field, then make the necessary changes. Please remember to change your address prior at least 72 hours prior to your next shipment date. You can always send  your request to our support email or by contact page in our website.

Is there a shipping fee?

Only Arganza Club members from the US receive free shipping on every order. One-time orders for single products or treatment sets will be charged for shipping costs as will be presented in the summary of your order in the checkout page.

Do you ship outside of the United States?

For shipping outside of the USA, please contact our customer service at support@arganzapro.com to see if we can ship to your country.

If I am not satisfied, can I return my product?

All purchases in our Website includes a 30 Day – 100% Satisfaction Guarantee.  If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following conditions: You have notify by email within thirty (30) days from the order date. You have proof of purchase (order number, buying invoice, delivery note, bank statement). The goods must be in new and good condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. Please do not send the item back to us before contacting us at support@arganzapro.com. A return without any notification will not be valid. Once we have received your return, we will conduct an evaluation and if return is valid we will notify when we are processing your refund or replacement. Refund will be done via a bank wire. To prevent any misunderstanding, for subscription based plans, this return and refund policy is valid only for the first time order shipment. Refund will be for the cost of your purchase less $8 for shipment, restocking, handling and payment processing fees, per each product. Return shipping and handling are the sole responsibility of the customer.

What forms of payment do you accept?

We currently accept all major credit cards and PayPal. We do not accept checks, cash, or any other forms of payment.

How long will it take before I see results?

Because your hair and scalp needs time to get the full impact of use of Arganza professional hair care products, we recommend using all Arganza products for few weeks. To get the best results we recommend you to use in combination all the Arganza products, as our advanced formulas areenriched with Argan oil & Keratin, both are well known for their rich and unique components, that provides hair perfect moisturizing, and leaves it silky, soft, shiny, manageable, and easier to comb & style. Also the formulas are formulated for all types of hair, especially for dyed, dry, damaged, split ends, and after straightening or chemical treatments.

Are your products Paraben & Sodium Chloride (Salt) free?

Yes! Your safety is important to us, so our products are Paraben and Sodium Chloride (Salt) as mentioned on the front of the labels.

Can I use the Arganza shampoo daily?

Yes. Our Shampoo is specially formulated for daily use.

Do I need to use Arganza Conditioner?

While using conditioner is a personal preference, we recommend using our Arganza conditioner after each use of shampoo to make sure you get the best results.

Can I use Arganza Hair Serum daily?

Yes. While using Argan Serum is a personal preference, we recommend using our Arganza oil daily to make sure you get the best moisturizing effect and make your hair look and smell amazing.

Can I use Arganza Hair Mask daily?

No. We recommend using our Arganza mask 1-2 times per week. Arganza Hair Mask is a rich and creamy deep intensive conditioner, enriched with Argan oil & Keratin. Arganza Intense Mask deeply hydrates and conditions the hair and provides a perfect shiny, texture, elasticity and manageability and smells amazing.

Can I use Arganza Hair Cream daily?

Yes. Arganza Hair Cream conditions, hydrates and tames frizzy hair. A versatile formula that provides the perfect stylish finishing touch and makes your hair shiny, soft and silky and smells amazing.

How much material should I use?

This depends on the length of your hair. Feel free to experiment with this, this is only a suggestion. Personal preference and the hardness of your water may dictate how much you want to use.

Can I use Arganza with other hair care products?

Yes, however, for best results we recommend you to try use the whole Arganza set of products, which have been especially formulated with the perfect combination of Argan and Keratin, both are well known for their rich and unique components, that provides hair perfect moisturizing, and leaves it silky, soft, shiny, manageable, and easier to comb & style. Moreover, Arganza advanced formulas are for all types of hair, especially for dyed, dry, damaged, split ends, and after straightening or chemical treatments.

Can I use your products while pregnant or nursing?

In general our ingredients are safe, but for extra safety, in such case we suggest speaking with your doctor.

Do Arganza products work for both men and women?

Our products are specially formulated for use by women, but men can use it, too.

Are your products safe for use on children?

Our products use safe ingredients but are formulated especially for adults only, so for extra safety do not use it on children. Moreover, keep out of reach of children.

Are your products safe for sensitive /allergic persons?

Before start using please read the ingredients list on the labels and don’t use if you are sensitive to the ingredients. If while using you have an irritation or any other sensitivity or allergic, please stop immediately using the products. For your extra safety if you are sensitive and allergic, please speak with your doctor before start using Arganza products.

Is this product for al types of hair?

Yes, our advanced formulas are formulated for all types of hair. Arganza Products is enriched with Argan oil & Keratin, both are well known for their rich and unique components, that provides hair perfect moisturizing, and leaves it silky, soft, shiny, manageable, and easier to comb & style. For all types of hair, especially for dyed, dry, damaged, split ends, and after straightening or chemical treatments.

Can I use this product on color treated hair?

Yes. All our products are safe to use on color treated hair.

When will I receive my order?

Your order is packed and shipped within 24-48 hours of placing your order (excluding holidays and weekends). Once shipped in the USA, your order usually can take 3-8 business days to arrive, and for international shipment time it depends on your country and location.

Where can I find the ingredient list?

You can find ingredient list on the printed label of the products or on our website. On top of our website please click on Products, and there click on a specific product image, then scroll and click on Ingredients button to see detailed ingredient information. Also you can find there additional information, like description, warnings and direction for safe of use. Just please be noticed that the products (Shampoo, Conditioner, Mask, Serum, Cream) are for external use only. Use only as directed on label. Do not swallow. Avoid contact with eyes, and if occurs rinse eyes thoroughly. Do not use if you are sensitive to the ingredients. Keep out of reach of children.

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